Care Support

A couple drinking coffee and browsing the internet on their laptop


With Experience Health Care Support, you can get extra help managing your health and health care needs. We partner with you in between office visits — on the phone or in person — providing support services that improve your chances of achieving your health goals.

Care Support has helped improve the lives of many patients, including those living with:

  • Heart disease & heart failure
  • High blood pressure
  • Diabetes
  • Lung disease/COPD
  • Asthma
  • Kidney disease

Our services come at no extra cost for Experience Health members.

How We Help

Experience Health Care Support can give you access to resources, knowledge and additional assistance that make a real difference in your day-to-day health and well-being.

Click on each Care Support service below to learn about how we help:

Schedule and Get Suggested Care

A calendar and a checklist

What is it?

A Care Support team member makes sure you:

  • Schedule regular primary care visits
  • Get screenings, tests and other care you need on time

Follow-up Treatment Plans

A numbered list and a bottle of pills

What is it?

A Care Support team member makes sure you’re:

  • Taking medicines the right way
  • Getting refills on time
  • Understanding doctors’ orders
  • Preparing for follow-up visits

Set, Track and Meet Health Goals

A scale and a diet plan

What is it?

A Care Support team member calls you between doctor visits and coaches you on:

  • Eating healthy
  • Using less tobacco / alcohol
  • Losing weight
  • Lowering your blood sugar
  • Being more active
  • And much more!

Get Medical Devices and Services

Icons depicting services like dental and vision

What is it?

A Care Support team member helps you address other care needs, such as:

  • Dental care
  • Vision care and glasses
  • Medical aids and devices
  • Home care

Learn About chronic illness

A phone and a medical textbook

What is it?

A Care Support team member teaches you about your chronic illness, such as:

  • Heart disease and heart failure
  • High blood pressure
  • Diabetes
  • Lung disease / COPD
  • Asthma
  • Kidney disease

Connect with Community Programs

Iconography of community programs for things like housing and food

What is it?

A Care Support team member connects you to local services that are free or reduced cost, such as:

  • Transit
  • Spiritual support
  • Disease-based support
  • Housing
  • Food

Get the Most Out of Your Health Care

An injured woman surrounded by doctors

What is it?

A Care Support team member makes sure specialists and hospitals know your medical history and keeps your primary care physician informed, no matter where you get your care.

Maintain a Healthy Body and Mind

A swole bicep and a big brain

What is it?

A Care Support team member will work with you to make smart decisions to lower stress and live a healthier life, including support for smoking cessation and weight, nutrition and diet management.

What to Expect

When you sign up for Care Support, here’s what you can expect:

  • We’ll ask a few questions about your health. This won’t take very long, but your answers will help us get a better sense of your unique care needs.

  • We’ll connect you to the right Care Support team member. You’ll receive a welcome letter telling you about your assigned Care Support team member and your first appointment date. All Care Support appointments — even your first one — can take place either via phone or in person … you choose!

  • We’ll help you come up with a care plan. At your first meeting, you and your assigned Care Support team member will start to come up with a list of health goals to tackle together. They will also make sure you have what you need to succeed.

  • We’ll collaborate with you on meeting your health goals. You’ll continue to meet with the Care Support team in between your office visits to reach your goals.

  • We’ll close the loop with your care team. From start to finish, we’ll keep your care team updated on your progress and your care plan.

Already an Experience Health Member?

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