You have a dedicated team behind you

With Experience Health Care Support, you can get extra help managing your health and health care needs. We partner with you in between office visits — on the phone or in person — providing support services that improve your chances of achieving your health goals.

Read Real Member Stories
A team of support specialists

How we help you

Experience Health Care Support can give you access to resources, knowledge and additional assistance that make a real difference in your day-to-day health and well-being.

Click on each Care Support service below to learn about how we help:

Schedule and Get Suggested Care

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Schedule and Get Suggested Care

A calendar and a checklist

What is it?

A Care Support team member makes sure you:

  • Schedule regular primary care visits
  • Get screenings, tests and other care you need on time

How it Helps:

  • Lowers your chances of new illness or disease
  • Increases your ability to manage current illness or disease

Follow-up Treatment Plans

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Follow-up Treatment Plans

A numbered list and a bottle of pills

What is it?

A Care Support team member makes sure you’re:

  • Taking medicines the right way
  • Getting refills on time
  • Understanding doctors’ orders
  • Preparing for follow-up visits

How it Helps:

  • Produces better results from treatment and office visits
  • Increases your ability to manage current illness or disease

Set, Track and Meet Health Goals

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Set, Track and Meet Health Goals

A scale and a diet plan

What is it?

A Care Support team member calls you between doctor visits and coaches you on:

  • Eating healthy
  • Using less tobacco / alcohol
  • Losing weight
  • Lowering your blood sugar
  • Being more active
  • And much more!

How it Helps:

  • Improves your overall quality of life
  • Lowers your chances of new illness or disease

Get Medical Devices and Services

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Get Medical Devices and Services

Icons depicting services like dental and vision

What is it?

A Care Support team member helps you address other care needs, such as:

  • Dental care
  • Vision care and glasses
  • Medical aids and devices
  • Home care

How it Helps:

  • Improves your overall quality of life
  • Improves your ability to manage current illness or disease

Learn About Your Condition

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Learn About Your Condition

A phone and a medical textbook

What is it?

A Care Support team member teaches you about your condition, such as:

  • Heart disease and heart failure
  • High blood pressure
  • Diabetes
  • Lung disease / COPD
  • Asthma
  • Kidney disease

How it Helps:

  • Improves your ability to manage current illness and disease
  • Reduces your stress about symptoms and side effects

Connect with Community Programs

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Connect with Community Programs

Iconography of community programs for things like housing and food

What is it?

A Care Support team member connects you to local services that are free or reduced cost, such as:

  • Transit
  • Spiritual support
  • Disease-based support
  • Housing
  • Food

How it Helps:

  • Improves your ability to manage current illness and disease
  • Improves your overall quality of life

Get the Most Out of Your Health Care

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Get the Most Out of Your Health Care

An injured woman surrounded by doctors

What is it?

A Care Support team member makes sure specialists and hospitals know your medical history and keeps your primary care physician informed, no matter where you get your care.

How it Helps:

  • Improves your chances of receiving the care that’s right for you
  • Reduces your chances of paying for unnecessary tests

Maintain a Healthy Body and Mind

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Maintain a Healthy Body and Mind

A swole bicep and a big brain

What is it?

A Care Support team member will work with you to make smart decisions to lower stress and live a healthier life, including support for smoking cessation and weight, nutrition and diet management.

How it Helps:

  • Reduces your stress about symptoms and side effects
  • Improves your ability to manage current illness or disease
Michelle Michelle K. Cindy L.

Real stories. Real support.

Read Stories:

Our care support team was happy to help Thelma when she started off the year in a pinch.

She realized that she had only 2 days left of medications and she had just been told that her PCP was not in the Experience Health network. She called Care Support to see what could be done.

Our Care Support Specialist was able to help her find her PCP in the provider directory, get an appointment scheduled for the next day, and get a refill on her medications so that she didn’t run out.

We learned that Helena was living with significant food insecurity – she wasn’t always sure she would have enough to eat each week.

We connected her with a local food bank, and were able to coordinate a home delivery from the food bank directly to her home, giving Helena the security she needed to focus on getting well.

George requested our help with a drug that wasn’t on our formulary, so we helped him complete the non-formulary exception request – but the medication is still an expensive one, so our pharmacist also suggested some others he could try.

We coordinated with his specialist to determine which one was the best choice for George, and he was able to go from a $99 per month drug to a $5 per month drug.

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